
SWS Ministry of Land & Air Transport
REQUEST FOR EXPRESSION OF INTEREST -PROVISION OF AIRPORT HANDLING SERVICE IN SHAATI GADUUD INTERNATIONAL AIRPORT
SWS Ministry of land and Air Transport is advertising this RFQ for handling services at Baidoa Airport.
Functions:
1. The Ground Handling Service Provider shall observe the service levels set out in Attachment A hereto, without prejudice to its overall obligation to perform the services in an efficient, safe and secure manner and shall not compromise overall operations of the Airport in any way.
2. SP shall install and maintain a quality monitoring system in order to monitor and control whether the requested service levels are within target.
3. The Ground Handling Service Provider must provide monthly reports to the Airport Operator which compare its daily and monthly performances with the above minimum service levels. Key quality indicators will be published to the airlines and to the passengers in order to establish satisfaction levels and allow a transparent comparison between different Handling Agents.
4. The Airport Operator is entitled to perform quality audits or to appoint third party consultants to audit the quality monitoring system of The Ground Handling Service Provider on a regular basis.
5. SP must supply to the Airport Operator a copy of all audits received from the Carriers on a regular basis, which reports must be true copies signed by the airline.
6. SP shall install and maintain a structured complaint handling system to ensure that passengers are able to lodge complaints directly with Ground Handling Service Provider.
7. The Ground Handling Service Provider agrees that the contact details for the ground agents will be published at the arrival baggage carousels and other appropriate areas of the Airport.
The Ground Handling Service Provider further agrees that the complaints desk and telephone line will always be available at all operational hours.
SP MUST commit its organisation to fulfil the right to equal services and treatment for disabled passengers/customers.
8.The service standards referred to above are not exhaustive and additional requirements maybe imposed from time to time.
9.The Ground Handling Service Provider will be given reasonable time to comply with amended standards, whereafter the monitoring and sanctioning procedures will take effect.
10. SP Failure to comply with the service levels set out above will amount to a breach of this Agreement. In such event, the Airport Operator may issue an official notice to the Ground Handling Service Provider which requires the Ground Handling Service Provider to set up a detailed action plan in order to ensure adherence to the service levels in future. The action plan shall be presented to the Airport Operator.
SP Failure to implement the corrective action plan or failure to improve the service levels within a reasonable time will be a breach of this Agreement
Requirements:
1. The company should provide a detailef Company profile
2. The company must have a Registration letter from SWS authority
3. The company should provide a proof of Previous similar Experience
4. The company should be a local one
How to Apply:
The interested companies should send their applications to these emails:. H.mohamed@swss.so / mola.sws@gmail.com and Copy dg@molat.sw.so